Booking Information

For late arrivals or early departures, the remaining days are charged at 100%. You can check in the apartments by 03.00 p.m.

Please vacate the apartment not later than 10.00 a.m.

A cleaning fee - starting at Euro 50.00 in winter and Euro 35.00 in summer - is charged extra for each apartment accommodating up to 2 people. Cleaning fee depends on occupancy and size of apartment.

In winter, Euro 12.00 are charged separately for each additional person. 

Euro 2.50 in winter and Euro 2.50 in summer per person and night (from 15 years). The local tax has to be paid directly and in cash.

We accept EC Cards (Germany, Austria and The Netherlands),  cash or credit cards

Cancellations are only valid in writing or by e-mail.

Due to the current situation, we have adjusted our cancellation conditions as follows:

• You can cancel your booking free of charge up to 1 month before the day of arrival.
• For cancellations from 1 month to 1 week before the day of arrival, we charge 70% of the total price.
• If you cancel in the last week before your arrival date, 90% of the total price will be charged to cancellation fees – according tothe general provisions of the Austrian hotel regulations apply.

We therefore strongly recommend taking out a travel cancellation insurance.

All necessary details can be found in the information sheet of the  “European travel insurance – Hotel Storno Plus”
or your written reservation confirmation
– also valid for cancellation cases in connection with COVID-19 illness:further information can be found here
Subject to typographical errors and changes.

Cancellation fees for cancellations up to 3 month before arrival: handling fee 10 % + no cancellation fee OR free modification of reservation (depending on availability, rate may be different for different travel dates; no reduction in total price allowed for modified reservation)

Cancellation fees for cancellations up to 1 month before arrival: handling fee 10 % + cancellation fee of 40% of the full stay’s charge OR free modification of reservation (depending on availability, rate may be different for different travel dates; no reduction in total price allowed for modified reservation)

Cancellation fees for cancellations up to 7 days before arrival: handling fee 10 % + cancellation fee of 70% of the full stay’s charge

Cancellation fees for cancellations less than 7 days before arrival: handling fee 10 % + cancellation fee of 90% of the full stay’s charge

Cancellations are according to the Austrian Hotel Reglements!

Not allowed for health reasons!